contact us
At Loota.shop, we are committed to providing excellent customer service and ensuring that you have a smooth and enjoyable shopping experience. Whether you have a question about our products, need assistance with your order, or want to provide feedback, we are here to help.
If you need support or have any inquiries, don’t hesitate to reach out to us using the contact information below. Our team is ready to assist you and will respond to your message as quickly as possible.
How to Reach Us:
1. Customer Support Email
For questions about orders, product inquiries, or general customer support, you can contact us directly at:
Email: contact@loota.shop
We aim to respond to all emails within 24 to 48 hours, excluding weekends and holidays. Please include your order number (if applicable) and any relevant details in your message to help us assist you more efficiently.
Business Inquiries:
For business partnerships, collaborations, and other professional inquiries, please reach out to us at:
Email: business@loota.shop
We are always open to exploring new opportunities and working with like-minded businesses that align with our values and mission.
Return and Exchange Requests:
If you need to return or exchange a product, please visit our Returns & Exchanges page for detailed instructions on how to proceed. For any questions regarding the return process, feel free to contact us directly at contact@loota.shop, and we will assist you through the process.
Customer Feedback:
We always welcome customer feedback, as it helps us improve our services and product offerings. If you have any suggestions, comments, or concerns about your shopping experience at Loota.shop, please don’t hesitate to let us know. We value your opinion and will do our best to address any concerns you may have.
You can also complete our Customer Satisfaction Survey (link) to provide feedback on how we can improve your shopping experience. Your feedback helps us grow and ensures we are meeting your needs.
Visit Us:
While we operate primarily online, we understand the value of connecting in person. Currently, we do not have a physical storefront, but we are constantly updating our website to ensure you have the best possible online shopping experience.
Why Contact Us?
- Product Inquiries: Have a question about our products or need help finding something specific? Our team is happy to assist you with any queries.
- Order Issues: If you’ve experienced an issue with your order, such as delays, incorrect items, or missing items, reach out to us right away, and we will resolve it promptly.
- Account Help: Need assistance with your account or login details? Our support team can help you regain access or update your account.
- Shipping and Delivery: We can provide information on shipping times, costs, and the status of your order. If you have any concerns regarding delivery, we are here to help.
- Returns and Exchanges: If you need to return or exchange a product, please contact us first so we can guide you through the process.
- General Feedback or Suggestions: If you have feedback, suggestions, or ideas for improving our website or services, we’d love to hear from you!
Business Hours and Response Time:
- Support Hours: Monday – Friday, 9 AM to 6 PM (EST)
- Response Time: We aim to respond to all inquiries within 24 to 48 hours. Please allow additional time during weekends or holidays.
We value your time and strive to ensure that you receive the best possible customer service experience. Our team is here to assist you in any way we can. Don’t hesitate to reach out with any questions or concerns!
Stay Connected:
Sign up for our newsletter to receive the latest updates, promotions, and product releases directly to your inbox. You’ll be the first to know about our special offers and exclusive discounts.
Loota.shop is committed to providing you with an exceptional shopping experience. We look forward to hearing from you and assisting with any questions or concerns you may have. Thank you for choosing Loota.shop!